Frequently Asked Questions

Help Center & FAQ

Common questions about sbortivo™ Pro-Series Gear

Need an immediate update?
Most questions regarding orders can be solved instantly by visiting our Track Your Gear page.

Orders & Shipping

How long does shipping take?

Orders typically ship from our warehouse within 1-2 business days. Delivery to the USA generally takes 6-8 days, while International orders arrive within 8-12 days depending on customs.

Can I change or cancel my order?

To maintain our rapid shipping speeds, we have a 12-hour window for cancellations. Please email  othmane@sbortivo.com immediately with your order number to request a change.

Sizing & Fabric Care

How does sbortivo™ gear fit?

Our Pro-Series apparel is designed with an "Athletic Fit." If you prefer a looser feel, we recommend sizing up. Please check the specific size chart on each product page before ordering.

How should I wash my Pro-Series gear?

To preserve the Aero-Dry™ and Silver-Ion technology, we recommend washing in cold water with similar colors and air drying. Avoid fabric softeners as they can clog the performance fibers.

Returns & Security

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items in their original packaging. See our full Returns Policy for details.

Is my payment secure?

Yes. All transactions are processed through Shopify Payments, which is Level 1 PCI DSS compliant. Your financial data is encrypted and never stored on our servers.

Still have questions?

Contact our support team at othmane@sbortivo.com