At sbortivo™, we deliver high-performance lifestyle gear directly from our European operations in Valencia, Spain. With free worldwide shipping, we ensure fast, reliable delivery across Spain, Europe, and beyond—bringing premium quality straight to your door.

1. Shipping Rates & Estimates

2. Processing & Handling

Orders are processed and shipped from Spain. Orders are not dispatched on weekends or public holidays. During peak periods, slight delays may occur—please allow additional time for delivery.

3. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a Shipment Confirmation Email including your tracking number. Tracking becomes active within 24 hours, allowing you to follow your order in real time.

4. Taxes & Import Duties

At sbortivo™, transparency matters—what you see is what you pay.

• VAT (Value Added Tax): All prices displayed include applicable VAT within the European Union. No additional charges will be applied at checkout.
• Customs & Duties: For orders outside the EU, standard import costs are covered by us whenever possible. If local customs require additional handling fees, please contact us and we will assist you.

5. Damages & Support

If your order arrives damaged, please contact our support team immediately. Keep all packaging and items for verification.

At sbortivo™, we are committed to providing a fair and transparent return experience in compliance with European Union consumer protection laws. This policy applies to all apparel and gear sold through our store.

1. Return Eligibility (Product Condition)

We accept returns for both defective and non-defective items (e.g. sizing issues or change of mind). To be eligible for a refund, items must meet the following conditions:

• Items must be in new condition.
• Unworn, unwashed, and unaltered.
• Include all original sbortivo™ tags and packaging.
• Free from odors, stains, or damage.

2. Return Window (EU Right of Withdrawal)

In accordance with EU law, you have 14 days from the date of delivery to request a return without providing a reason. We also offer an extended return period of 30 days for your convenience.

All returns must be sent by mail to our address:

3. Refund Processing Times

Once your return is received and inspected (typically within 48 hours), your refund will be issued to your original payment method:

4. Return Shipping & Fees

• Restocking Fee: sbortivo™ does not charge any restocking fees.
• Return Shipping: Customers are responsible for return shipping costs for non-defective items.
• Defective or Incorrect Items: If you receive a defective or incorrect product, sbortivo™ will cover 100% of the return shipping costs. Please contact us to receive a prepaid return label.

5. Contact Information

For support or return requests:

Email: othmane@sbortivo.com
Address: Avenida de Portugal 31, Puerta 12, 46009 Valencia, Spain